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General terms & conditions

Welcome to our E-shop www.traumacare.gr

The purpose of traumacare's operation is the retail sale of medical technology material, nutritional supplements, cosmetics and parapharmaceuticals, which are allowed based on Greek legislation to be traded via the internet.

The owner of the company E. Micharikopoulos Single Member P.C. is located at 22 Laertou Street, Patriarhika Pylaias, 55535. The company's VAT number is 800565676 (Z DOU Thessaloniki). The contact phone number for the company is 2311286262 and the contact email is info@traumacare.gr.

These terms of use govern transactions, purchases, returns, consulting services, the use of website data, the protection of personal data, and the security of each user's transactions.

When you enter or register on the website www.traumacare.gr it is considered that you agree and unconditionally accept the present terms and conditions of use. For this reason, please read this text carefully and in case you disagree or disagree in the future with part or all of the terms, contact traumacare.gr immediately.

Traumacare.gr may modify the terms of use without prior warning except for publication in the online store with the date of modification.

1. Copyright

The content of the website consists of texts, images, photographs, logos, trademarks and software that are the intellectual property of traumacare.gr. It is not allowed to copy, reproduce and use (total or partial) the content for commercial purposes without the prior written consent of traumacare.gr. Copying and storing in digital form (only on a personal computer not connected to a computer network) of the information material and photographs is permitted if intended for personal and non-commercial use.

2. Restrictions on Conduct and Use

Users are obligated to:

  • Not to publish material or, in general, the actions they carry out, not to bring traumacare.gr criminal, civil or administrative liability. The posting of illegal, harassing, defamatory, abusive, threatening, vulgar, obscene, harmful, or any form of objectionable material is prohibited. In any case, they must comply with the relevant Greek and European legislation and codes of practice.
  • Provide true personal information and product delivery information. The code (password) declared during registration is unique and personal and in the event of its theft, users should immediately inform traumacare.gr. In case of any change of personal information, they should be informed immediately.
  • Not to gain unauthorized access to material and not to store or publish copyrighted material without the consent of the owner.
  • Not to publish material that contains any form of advertising or promotion of products or services.
  • Not to publish links that lead to addresses other than traumacare.gr

The traumacare website reserves the right to refuse the publication of material that does not comply with the above rules or is considered to affect its interests. Also for the same reasons, it is possible to delete material that has already been made public. In this case users are requested not to attempt to republish this material.

In the event that traumacare.gr is obliged to pay any form of compensation due to an incompatible act of a user, then the specific user is obliged to pay this amount to traumacare.gr.

3. Limitation of Liability

The informative content of traumacare.gr, which consists of texts, photos and videos, is drawn from valid sources and after being processed by specialized and scientific staff, it is posted on the website. traumacare.gr makes every effort to ensure that this material is valid and useful, without however being responsible for any inaccuracy or incorrect information derived from said material. In the event that any relevant problem is found, users are invited to inform traumacare.gr immediately so that it can check and correct the material.

The informational material posted on traumacare.gr, as well as any counseling service provided by telephone, or through messaging channels by experienced and specialized staff, is for informational purposes only and in no way replaces medical advice and opinions. In the event that the user follows medical treatment or is pregnant, he should, before using any nutritional preparation, obtain the approval of his treating physician.

3.1. Side Effects of Products

The websiteTraumacare.gr is not responsible under any circumstances for any side effects of the products due to inappropriate use or overdose or intolerance of the user or interaction with another preparation. It also assumes no responsibility in the event of an ineffective or defective product. In the latter case, the liability of traumacare.gr is limited to the replacement of the product in accordance with the respective return terms and conditions.

3.2. Availability Shortages

The websiteTraumacare.gr has a dynamic product range of many codes, keeping a large percentage of them in reserve. Shipments are made from 1 to 3 working days from the moment the new order is entered into the system. In rare cases where it is not possible to meet the above time limits, customers are informed in time of the possible delay and are given the option of canceling or modifying the order. In the event that some products, while they are posted in the online store, are not available due to a general lack of suppliers or their circulation in Greece being canceled due to force majeure or bad weather conditions or for any reason it is not possible to receive them from traumacare.gr, the latter assumes no responsibility.

3.3. Failure to Provide Services

The website Traumacare.gr makes every effort to ensure that its services are available within the specified hours and time limits. However, it does not take any responsibility in the event of the inability to fulfill any service due to the fault of the courier companies it cooperates with, or a malfunction of the internet service provider, or the online hosting provider or the online payment processing provider or the electricity provider or the telecommunications service provider.

3.4. Malware

The website Traumacare uses professional tools and software for continuous round-the-clock monitoring and prevention of malware from its code. However, in no case does it assume responsibility for the possible contamination of users' equipment by such software. In any case, it is recommended that you have a valid and up-to-date antivirus software installed on your device when connecting to traumacare.gr

3.5. Civil liability for loss of profits

The purchases that are being made concerning products intended for personal use, Traumacare.gr does not assume any civil liability due to loss of profits, or loss of reputation and clientele.

4. Consumer's Rights

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made on the traumacare website, he can initiate the EED procedure through single pan EU platform for online dispute resolution (platform ODR).

5. Protection of personal data

Traumacare.gr prioritizes the security of your personal data. The protection of personal data is governed by the National and European Legislation of Law 2472/97, as amended by Law 3471/2006 on the Protection of Personal Data and Regulation (EU) no. 679/2016 (GDPR). For more information you can go to its section Privacy Policy.

6. Cookies Policy

Traumacare.gr uses cookies for the better functioning of the online store, understanding the visitor's needs and providing a more complete service. In order to delete your cookies you can follow this guide.

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Some vendors may process your personal data based on legitimate interests, to which you may object by managing your choices below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw your consent.